Cancellation right Shop Frankfurt am Main

Cancellation policy

Revocation right

You have the right to revoke this contract within fourteen days without giving any reasons.

The revocation period is fourteen days from the day,

  • In the case of a contract of sale: in which you or a third party named by you, who is not the carrier has taken possession of the last goods.
  • In the case of a contract for several goods ordered by the consumer under a single order and delivered separately: to which you or a third party named by you who is not a carrier has taken possession of the last goods.
  • In the case of a contract for the delivery of goods in several partial consignments or pieces: in which you or a third party named by you who is not a carrier has taken possession of the last partial consignment or piece.
  • In the case of a contract for the regular delivery of goods over a fixed period of time: in which you or a third party named by you, who is not a carrier has taken possession of the first goods.
  • When several alternatives coincide, the last point in time is decisive.

    In order to exercise your right of revocation, you must inform us (cometis AG, Michael Diegelmann, Unter den Eichen 7, 65195 Wiesbaden, +49 611 20 58 55 0, assistenz@cometis.de) by means of a clear declaration (e. g. a mailed letter, fax or email) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

    In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

    Consequences of revocation

    If you revoke this contract, we will immediately refund to you all payments received from you, including delivery costs (except for additional costs resulting from choosing a different type of delivery than the cheap standard delivery we offer), and no later than within fourteen days from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

    You must return or hand over the goods to cometis AG, Michael Diegelmann, Unter den Eichen 7, 65195 Wiesbaden, +49 611 20 58 55 0, assistenz@cometis.de without delay and in any case no later than within fourteen days of the day on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline.

    You shall cover direct costs of returning the goods.

    You will only be liable for any loss in value of the goods if this loss in value is due to your handling of the goods in a way not necessary for checking its quality, properties and functioning.

    End of the revocation instruction

    Language, Jurisdiction and Applicable Law

    The contract is drafted in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall exclusively apply. This shall only apply to consumers to the extent that this does not restrict any legal provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special assets under public law shall be the registered office of the supplier.